1. General Questions
Q1: What is Shreee Herbal Enterprise?
A: Shreee Herbal Enterprise is a brand committed to providing high-quality herbal and Ayurvedic products made from 100% natural ingredients.
Q2: Are your products certified?
A: Yes, all our products are lab-tested and made with pure herbal ingredients. We ensure they meet safety and quality standards.
Q3: Are your products suitable for all skin and hair types?
A: Yes! Our herbal products are made from natural ingredients, making them safe and suitable for all skin and hair types. However, we recommend a patch test before use.
2. Product-Related Questions
Q4: Are your products free from chemicals and artificial additives?
A: Absolutely! Our products are 100% natural and free from harmful chemicals, sulfates, and parabens.
Q5: How should I use your herbal products?
A: Each product has specific usage instructions mentioned on its packaging. You can also find detailed usage guidance on our website.
Q6: Do you test your products on animals?
A: No, all our products are cruelty-free and never tested on animals.
3. Order & Shipping
Q7: How can I place an order?
A: You can place an order directly through our website by adding the desired products to your cart and proceeding to checkout.
Q8: What payment methods do you accept?
A: We accept all major credit/debit cards, UPI, Net Banking, and Cash on Delivery (COD) in select locations.
Q9: How long does shipping take?
A: Orders are usually processed within 24-48 hours and delivered within 5-7 business days, depending on your location.
Q10: Do you offer international shipping?
A: Currently, we ship only within India, but we are working on expanding our services internationally soon.
4. Returns & Refunds
Q11: What is your return policy?
A: We offer a hassle-free return policy for unused and unopened products within 7 days of delivery. Please refer to our Returns & Refunds page for more details.
Q12: How can I cancel my order?
A: You can cancel your order within 24 hours of placing it by contacting our customer support.
Q13: What if I receive a damaged or incorrect product?
A: If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with a photo of the product, and we will arrange for a replacement or refund.
5. Contact & Support
Q14: How can I contact customer support?
A: You can reach us via email at support@shreeeherbalenterprise.com or call our customer service at +91 XXXXXXXXXX (Mon-Sat, 10 AM – 6 PM).
Q15: Do you offer bulk purchases or wholesale options?
A: Yes! We offer bulk and wholesale purchasing options. Please contact us for further details.